warranty and repair

warranty and repair terms

warranty

• The warranty period varies by product and is described in the user manual, on the packaging or in the item description on our website.
• Influences such as normal wear and tear, normal service life and correct use are decisive for the warranty claim within the warranty period. These factors have a particular influence on certain product groups, such as batteries. 
• For consumer products, the warranty period is generally 24 months after the consumer's first purchase.
• If a product is repaired or replaced during the warranty period, the warranty period will not restart.
• If the warranty period cannot be found in the article documentation, please contact us.

reporting repairs

• Because the nature of the defect or repair is decisive for further handling, please report the repair to us by e-mail.
• Please describe in the e-mail the article, the defect and the date of purchase.
• You will then receive instructions from us.

submitting an article for repair

• Return the item to be repaired complete with its adapters/accessories.
• Enclose a copy of the purchase receipt and the completed repair form.
• In the case of consumer goods, enclose a copy of your bill of sale to the consumer.
• Of course, we will always contact you if anything is unclear.
• Please note: Since Sennheiser performs all service operations itself, they ask you to contact them directly for this product group.

handling of repairs

• The product will be examined by us and where possible repaired or forwarded to the manufacturer.
• Information regarding manufacturer warranty terms is described further down this page.
• Manufacturers' repair time averages 3 to 4 weeks.
• Certain manufacturers have a policy of not repairing selected products. If the product fails within the warranty period, you will receive a replacement item from us. If this is not available, the item will be credited.

shipping and contact information

BB Hearing
Attn: Repairs Department
Nijverheidsweg 23E
3641 RP Mijdrecht
The Nederland

+31 88 530 6010
info@bbhearing.nl

manufacturer's warranty conditions

Manufacturers generally apply the following provisions for repairs offered.

repair within the warranty period

• In order to claim warranty, it is important to include a copy of the purchase receipt (and if applicable copy of your sales receipt). Without a valid bill, no warranty will be granted by the manufacturer.
• If it becomes apparent during an examination at the service center that a warranty claim cannot be made - in accordance with the applicable provisions provided upon purchase of the product - an explanation and quotation will follow.
• If you decide on the basis of the estimate not to have the article repaired, an examination fee will be charged.
• Prices quoted are exclusive of VAT.
• Shipping costs are not covered by the warranty and will be charged.

repair outside the warranty period

• A product submitted for repair outside the warranty period will be repaired up to a predetermined amount without additional quotation.
• If you receive an estimate first and decide not to have the item repaired, an examination fee will be charged.
• If it appears during examination that the product is not defective, examination costs will be charged.
• Prices quoted are exclusive of VAT.
• Finally, you will receive an invoice from us which may include examination, repair and shipping costs.

parts

Is a part in need of replacement? Often we can order individual parts from the manufacturer. Supplied parts, ordered specifically for you, are not returned by the manufacturer.